Buying FAQ/Help
1. What payment methods do you offer?
2. What shipping options do you offer?
3. Do you ship outside the United States?
5. What is your return policy?
6. How do I contact you in case of a
problem?
7. Can I order over the phone?
9. What condition are your used books in?
11. Do you invoice libraries or schools?
Selling
FAQ/Help
13. How do you determine the price
you will pay me for my books?
14. Do I have to pay for shipping?
15. Do I need a separate order for
each box I send?
16. How long
does it take to process my order?
19. What books
do you purchase?
20. Do I have to include the
software that came with my book?
21. What paperwork do I need to
include in my package?
23. Do you accept books from
outside the United States?
23. How can I reprint my packing list or shipping label?
25.
How can I
find the status of my buyback?
26.
Can I use multiple accounts?
27.
How many books can I sell, and how frequently can I sell the same book?
Buying FAQ/Help
- What payment methods do you
offer?
We accept Visa, MasterCard, and Discover. We also accept payments via PayPal. We do not accept personal checks, money orders, or cashier’s checks.
- What shipping options do you
offer?
DOMESTIC ORDERS (U.S. addresses): Second-day and Next-day Air orders must be received by NOON CST to guarantee same day shipping. The charges listed for SDA/NDA shipping methods are for a single book. We will calculate the total shipping charge for additional books prior to shipping and contact you regarding any additional shipping charges. Your order will be held for a maximum of 24 hours. If we receive no response within this time, your order will be cancelled and your credit card refunded.
Note: Some TextbookLink orders may be shipped via a third party shipper who may use other methods of shipping. Because of this, we cannot guarantee tracking numbers on all orders. No, we do not ship internationally at this time.
Our apologies, but due to the nature of our order processing and the promptness of our shipping department, orders cannot be canceled once they are placed on TextbookLink.com.
If you are unhappy with your purchase, you may return it (with all original components included) within 7 days of delivery. We will refund the amount of the purchase only. Shipping charges are NON-REFUNDABLE. The refund will be applied to the credit card used to purchase the item(s). All returns are subject to a 15% restocking fee and postage due. Visit our Customer Support page for information on
how to reach us.
For security purposes, we do not handle customer credit card numbers or PayPal information, as this is all handled via a secure third-party credit card processor and by PayPal.com. For more information regarding this topic, please visit our Privacy Policy.
You can search our large database
by ISBN, author, book title and keyword in the area at the top of the screen,
or you can browse our entire inventory by clicking the Browse link.
SSome highlighting or writing can be expected in used textbooks. Used books can range from “like new” condition from one owner who left no marks or highlighting of any kind to "good" condition book that may have been used by several owners and may contain dog-eared pages and highlighting, for example. Used books may contain highlighting and notes of varying degrees, rounded corners, creased pages, and other types of typical wear and tear. If you are not satisfied with the quality of a book you receive, you may return it for a standard refund.
*** Any order with a P.O. box address will be shipped via USPS or FedEx***
Standard shipping via FedEx (4-10 business day delivery): $4.99 per shipment, $1.99 each additional book
Expedited shipping via FedEx, USPS or UPS (3-6 business days): $6.99 per shipment, $1.99 each additional book
Most orders shipping direct from TextbookLink will leave our warehouse within 1-2 business days of your order. Orders from verified third party shippers may take an additional 1-2 business days to ship.
Bulk orders of 20 items or more cannot be returned.
Items received after the required return period will only be given current market buyback value (if applicable). To view current buyback values, please visit our buyback section.
Please ship all returns to:
TextbookLink.com
ATTN: Returns
P.O. Box 615
Murray, KY 42071
All returns must be shipped via the US Postal Service, and we recommend that you insure the package. This is recommended because you will need to file a claim with the carrier should the item(s) be lost or damaged in transit.
Please note that orders shipped via a third party shipper must also be shipped to the address above.
Also, since we sell used books only, please note that we cannot guarantee that working CDs and access codes are included in every book. Access codes can be purchased from the publisher directly and will not be found in used books.
An ISBN is an International
Standard Book Number. An ISBN is a ten- or thirteen-digit code used to identify
a book. Each book has its own ISBN. You can find the ISBN on the back of a book
near the barcode or on the copyright page.
Always enter the ISBN without dashes and don't leave off the leading
zeros. Sometimes an ISBN can end with an X.
In the example below, the ISBN-10 is 0072229691. The ISBN-13 is
Yes, we do. We will ship
the book with an invoice. Payment is due within 30 days. While we prefer that you e-mail these
purchase orders, we do accept school or library purchase orders via fax at
Selling FAQ/Help
Selling your
books takes 5 easy steps:
- Step 1 - Enter the ISBN of a book you
want to sell then click "Search".
- Step 2 - Update the quantities and click "Sell".
- Step 3 - Click "Checkout". Then login to your account or enter your information without an account.
- Step 4 -
Click "Finalize checkout" when you’re finished.
- Step 5 - Print your packing list and mailing label.
That's it!
Drop your books by the post office and you're on your way to having a check in
your hand.
Our price quotes are based on the nationwide demand
for the book and current stock availability. However, the buyback prices quoted
at checkout are guaranteed only if your books are shipped within 7 days. All
orders must be received within 30 days for payment to be issued.
No! Not if you use our prepaid label and the U.S.
Postal Service. We have prepaid for your shipping. Be sure to print the prepaid
mailing label and attach it to the package you are sending your books in.
However, if you want tracking and/or insurance on the package, you can pay the
additional expense and still use our prepaid label.
If you do not use the prepaid mailing label we
provide (i.e. if you want to ship via FedEx or
Please note that if a buyback order is delivered to
TextbookLink.com in a USPS Priority Mail envelope or box with our prepaid label
attached (and, thus, a Priority shipping fee is incurred by our company), then
the extra shipping charge will be deducted from your buyback payment.
Yes. We suggest making a separate order and printing a packing list for each box of books sent. Not doing so may delay processing your buyback, as this helps the receiving process run more smoothly as the packages arrive.
Please note that we buy no more than 9 copies of a title at a time, regardless of how many orders a customer places. If we receive more than 9 copies of a title from the same buyback customer, the extra books we receive will be discarded. Items are not returned for any reason.
Regarding bulk selling, we encourage anyone wanting to sell more than 9 copies of a title to contact us.
Packages sent media mail usually take up to two weeks to arrive at our
location. Order processing may take a
little longer depending on where you are shipping from and if it is during one
of our busiest times of the year.
No. Our prepaid mailing label pays for USPS Media
Mail only. If you would like to insure your package or receive a delivery
confirmation, you may do so at your own expense. If you want tracking and/or
insurance on the package, you can pay the additional expense and still use our
prepaid label.
Remember to package your books securely, in a box
preferably. See our packaging guidelines for more
information about packaging. We are not responsible for items lost in the mail.
If we receive a package that appears to be missing a book or books, we will notify you via e-mail and inform you of the problem (in some cases, there may be damage to the package, for instance).
Please note that TextbookLink cannot pay for items that arrive damaged (bent, torn, wet, stained, mangled, etc.). The books will be examined and accepted or declined based on the condition received. See the packaging guidelines for help with preventing damaged packages and missing books.
If we receive books that are not on your buyback list, those books will be immediately discarded or donated—unless we are buying those books. We will notify you if we find your book is unacceptable or if we receive the wrong book(s) and are not buying, but the books cannot be returned due to the volume of buyback orders and the charges incurred.
We can only purchase books that we will be able to
resell. This includes the following:
·
Student edition textbooks
·
Laboratory manuals, study guides, and solution
manuals (must be free of any writing whatsoever and have all pages intact)
·
Instructor’s editions (at 25% of original quoted
price for student edition)
·
Free/Complimentary copies (at 25% of original quoted
price for student editions)
We CANNOT
accept:
·
Books that are water damaged, molded or mildewed
·
Books that contain stains of any kind
·
Books that have missing or loose pages
·
Books that have missing or loose covers
·
Books with a broken or damaged spine/binding
·
Books that have excessive highlighting, underlining
or marginalia
·
Study guides, lab manuals, and other fill-in books
with answers written in them
·
International editions
·
Facsimile copies
·
Custom editions
·
Annotated Instructor’s editions
Decisions regarding the condition of books we receive
rest solely with TextbookLink.com. All
decisions are final. Again, if we receive unacceptable books or books that are
not on your buyback list, those books will be immediately discarded or donated.
Books cannot be returned due to the volume of buyback orders and the charges
incurred.
We prefer that books sold to us have the original
software or components. Books tend to be worth more when the additional
software or material is included. If we receive a book that is missing a
component such as a CD or other supplement, we will deduct $10 from the buyback
price of the book—unless the buyback price is less than $10, in which case a
percentage will be deducted.
You must include a copy of the packing slip we
provide for you.
We will process your payment within 2 business days
of receiving your book(s). You can choose to have your payment mailed to you
via check or electronically sent via PayPal.
PayPal is a widely popular service that allows you to receive money electronically and transfer the money to a regular bank account or mail the money to you in the form of a check. The money can also be left in the PayPal account to be used for future online transactions. All that is needed to begin receiving and sending payments via PayPal is an e-mail address.
TextbookLink
encourages buyback customers to choose PayPal for their payments, as not only
is it faster and more convenient than having a check mailed out, but it is also
much more secure.
PayPal is the world’s largest online payment
service. For more information, visit www.paypal.com or ask a TextbookLink
representative.
- Do
you accept books from outside the
We cannot accept International buybacks using our
prepaid mailing labels. We ask that
international customers contact us if interested in creating a buyback order
with TextbookLink.com.
If you
didn't print the mailing label and packing list, you can reprint them by logging into your account at TextbookLink. If you
did not create an account, visit our Buyback Status page.
If you did not create an account, visit our Buyback Status page. On the next page you will need to type in BOTH your buyback number and e-mail address in order to view the status of the buyback.
No. Selling under multiple accounts is not allowed, and if multiple accounts are used and the maximum number of books that can be sold is exceeded, we will discard the extra books we receive. Do not create multiple buyback accounts to sell additional copies of an ISBN.
If you have more than 9 copies of a title that you’re wanting to sell to us, please email us with the title(s) you’re interested in selling more than 9 of so that we can check and see if additional quantities will be allowed.
All items received in excess of the quantity limit (without prior authorization from us) will be discarded. Items are not returned for any reason.